Privacy Policy

Information We Collect

We collect information that is necessary to deliver a safe, personalised, and compliant gaming experience. When you register an account, we ask for details such as your full name, date of birth, residential address, email address, telephone number and government-issued identification to verify your identity and meet regulatory obligations.

Financial information, including payment method details, is collected solely to process deposits, withdrawals and transaction records. We also automatically gather technical data such as your IP address, browser type, device identifiers, operating system, pages visited and session duration. This information helps us maintain the security of our platform and improve the services we offer.

How We Use Your Information

Your personal information is used to create and administer your account, authenticate your identity, process financial transactions and provide customer support. It also enables us to comply with legal and licensing requirements, prevent fraud, and ensure responsible gaming practices.

Where you have given consent, we may use your contact details to send promotional offers, newsletters and updates about new games or features. You can withdraw this consent at any time through your account settings or by contacting our support team.

Sharing and Disclosure

We do not sell your personal information. We may share it with carefully selected service providers who assist us in operating the website, processing payments, conducting identity verification, providing customer support, and analysing site usage. All such partners are bound by strict contractual obligations to keep your data confidential and use it only for the purposes we authorise.

We may also disclose information when required by law, court order, or regulatory request, or to protect the rights, property or safety of Lucky Elf Casino, our players or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential functions such as account login, game performance and preference retention. Analytical cookies help us understand how visitors interact with the site so we can make improvements. Marketing cookies are used, with your permission, to deliver relevant offers and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may limit your ability to use all features of the platform.

Data Security

We implement appropriate technical and organisational safeguards to protect the personal information we hold. These include encryption of sensitive data, secure servers, access controls and regular security reviews. While we strive to use commercially reasonable means to protect your information, no electronic transmission or storage method is completely risk-free.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and, in certain circumstances, ask for deletion of your information or withdrawal of consent. You may also object to certain types of processing or request data portability where applicable.

To exercise these rights, please contact our customer support team. We will respond to your request in accordance with applicable Canadian privacy legislation and may ask for identification to protect your security.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically. Continued use of our services after changes have been posted constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact our support team through the live chat or email address provided on the website. We will make every effort to address your inquiry promptly and transparently.